Contact
- Address
- Camí de l’Algar 6, bajo
03590 Altea (Alicante)Show on the map - Telephone
- +34 965 84 37 00
- Second number
- +34 966 88 37 83
- Faults, 24 hours
- +34 963 86 06 38 (per the sign at the office); otherwise local police, 092
Opening hours
| Period | Public opening |
|---|---|
| Monday to Friday | 8:30–13:00 |
| Saturdays, Sundays, public holidays | closed |
New contracts and transfers take time — do not arrive just before closing.
Opening hours change. Please check before going: altea.es
Departments and contacts
- Customer deskContracts, bills, meters
- Technical serviceConnections, meter changes, leak detection
- Ciclo HídricoWaste water and treatment, jointly with the municipality
Step by step: putting the water in your own name
- Find the meter numberIt is on the previous owner’s last bill or on the meter itself.
- Assemble the documentsPassport, NIE, title deed or rental contract, IBAN and the last bill.
- Apply at the deskThe contract is signed there; for tenancies the owner’s consent may be required.
- Set up the direct debitBilling is periodic; arrears can lead to disconnection.
- Check the first billReading and tariff.
What is handled here
- New connection — first supply, usually after first occupation
- Transfer — change of contract holder after purchase or move
- Termination and temporary disconnection
- Meters — reading, verification, replacement
- Bills — duplicates, instalments, direct debit
- Tariff information and the social tariff for hardship cases
- Leaks — reporting, and a rebate where a burst pipe is documented
- Waste water — connection and charges
What to bring
- Passport or identity card and NIE
- Escritura, purchase contract or rental agreement
- The last water bill or the meter number
- IBAN for the direct debit
- For a new connection, the licencia de primera ocupación
- Where someone acts for you, a written authorisation
The documents required change with the rules. Current list: Aigües d’Altea, ask at the counter
Good to know
No first-occupation licence, no permanent supply. For new build the water depends on the municipal licencia de primera ocupación — plan both together (art. 32, Law 3/2004). Where that licence is more than ten years old, the utility may require a licencia de segunda ocupación for a new contract, for example after a purchase (art. 33).
An unnoticed burst pipe can multiply a bill. After a documented burst pipe, ask about a rebate.
If you are away for a long period, close the stopcock but keep the contract.
Fees and charges
Water tariffs and the waste water charge are approved by the municipality and set out in the bylaws: altea.es → Ordenanzas fiscales. Current amounts are on your own bill.
Frequently asked questions
Is the tap water drinkable?
Tap water is subject to official monitoring (SINAC); ask the utility for analyses. The water is hard; some households use filters. Public fountains: Drinking fountains.
How often is it billed?
Periodically, by meter reading. Periods and tariffs are on the bill and are set by the municipality.
Who pays in a tenancy?
That is a matter for the tenancy agreement. The utility’s contracting party remains whoever is named on the contract.
What if a pipe bursts in the street?
Call Aigües d’Altea at once — the fault line, 963 86 06 38, is staffed around the clock. If nobody answers, the local police on 092 will help.
Map
Map from Google Maps
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Related pages
- Electricity — the same transfer, a different counter
- Planning office — first-occupation licence
- Settling in Altea — where this fits in the order
Information from Aigües d’Altea, as of October 2026. Source on the first- and second-occupation licence: boe.es (Law 3/2004, arts. 32 and 33). Phone numbers without an official source reflect the position in October 2026; please check before calling.