Water supply

Contact

Address: Camí de l’Algar 6, bajo
03590 Altea (Alicante)Show on the map
Telephone: +34 965 84 37 00
Second number: +34 966 88 37 83
Fault outside office hours: Local police, 092 — they alert the standby service

Opening hours

Period	Public opening
Monday to Friday	8:30 – 13:00
Saturdays, Sundays, public holidays	closed

New contracts and transfers take time — do not arrive just before closing.

Opening hours change. Please check before going: altea.es

Departments and contacts

Customer deskContracts, bills, meters
Technical serviceConnections, meter changes, leak detection
Ciclo HídricoWaste water and treatment, jointly with the municipality
Names of case officers still to be added

Step by step: putting the water in your own name

Find the meter numberIt is on the previous owner’s last bill or on the meter itself.
Assemble the documentsPassport, NIE, title deed or rental contract, IBAN and the last bill.
Apply at the deskThe contract is signed there; for tenancies the owner’s consent is often required.
Set up the direct debitBilling is periodic; without a debit you will receive reminders and, if repeated, disconnection.
Check the first billReading and tariff. Objections have a deadline.

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What is handled here

New connection — first supply, usually after first occupation
Transfer — change of contract holder after purchase or move
Termination and temporary disconnection
Meters — reading, verification, replacement
Bills — duplicates, instalments, direct debit
Tariff information and the social tariff for hardship cases
Leaks — reporting, and a rebate where a burst pipe is documented
Waste water — connection and charges

What to bring

Passport or identity card and NIE
Escritura, purchase contract or rental agreement
The last water bill or the meter number
IBAN for the direct debit
For a new connection, the licencia de primera ocupación
Where someone acts for you, a written authorisation

The documents required change with the rules. Current list: altea.es → Ordenanzas fiscales

Good to know

No first-occupation licence, no permanent supply. For new build the water depends on the municipal licencia de primera ocupación — plan both together.

An unnoticed burst pipe can multiply a bill. Where the repair is documented a rebate is usually possible, but the application has a deadline.

If you are away for a long period, close the stopcock but keep the contract. Reconnecting costs more than the standing charge.

Fees and charges

Water tariffs and the waste water charge are approved by the municipality and set out in the bylaws: altea.es → Ordenanzas fiscales. Current amounts are on your own bill.

Frequently asked questions

Is the tap water drinkable?

It is monitored under the applicable rules and is drinkable. It is hard water; many households nonetheless use filters or bottled water.

How often is it billed?

Periodically, by meter reading. Periods and tariffs are on the bill and are set by the municipality.

Who pays in a tenancy?

That is a matter for the tenancy agreement. If the contract stays in the owner’s name, the owner is liable to the utility regardless of any private arrangement.

What if a pipe bursts in the street?

Call Aigües d’Altea at once. Outside office hours the local police on 092 will alert the standby service.

Map

Map from Google Maps

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Electricity — the same transfer, a different counter
Planning office — first-occupation licence
Settling in Altea — where this fits in the order

Information from Aigües d’Altea, as at August 2026.