Two companies, two jobs — this is where most people come unstuck. The grid belongs to the network operator; the contract is with a supplier. Call the wrong one about a fault and you wait for nothing.
This is not a page of Altea Town Council. alteamar.es is a private site and not a public authority: we do not accept applications or advise on individual cases. Only information from the competent office is binding: i-de.es ↗. Like a directory, we gather here what is otherwise spread across many websites: an overview, not instructions.
| Procedure | When / how long |
|---|---|
| Network operator’s fault service | around the clock, including holidays |
| Suppliers’ customer service | usually working days |
| Transfer of a contract | in our experience, a few weeks |
A transfer takes weeks, not days. If you want power on the day you move in, start early.
Faults and connections: i-de.es
Faults and connections: i-de.es
The contracted power sets the standing charge. The potencia contratada in kilowatts determines how much can run at once — and it is paid for whether used or not. It is often worth checking whether it is set too high. Lower it and you save permanently; lower it too far and the air conditioning and the oven together will trip the breaker.
When the power fails, look first at who else is affected. If it is only your flat, the fault is usually in the building’s installation. If the neighbours are dark too, it is the grid — then the network operator on 900 171 171, whoever your supplier is.
After a purchase the contracts often stay in the previous owner’s name. While they do, reminders go to their address and disconnection can arrive unnoticed.
The transfer is usually free. Costs arise for a new connection; after a longer disconnection, connection rights (derechos de acometida) may become payable. Tariffs are a matter for the supplier; compare independently at comparador.cnmc.gob.es.
No. It follows the distribution area. Only the supplier — the company that bills you — is a matter of choice.
The regulated market applies the PVPC tariff, which follows the wholesale price; the free market applies the supplier’s tariff. The social tariff is available only from a reference supplier (comercializador de referencia).
On the bill, in kilowatts.
Then it is your own installation — often the residual current device in the meter cupboard. The network operator is not responsible for that.
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Network operator and fault number for Altea checked October 2026. Tariffs and suppliers change constantly — your own bill is what counts. Source on the first- and second-occupation licence: boe.es (Law 3/2004, arts. 32 and 33). Phone numbers without an official source reflect the position in October 2026; please check before calling.
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