Contact
- All emergencies
- 112 — around the clock, also in English, French and German (according to 112 CV)
- Local police
- Carrer Calitx 13, 03590 Altea
965 84 55 11 · emergency 092Show on the map - Guardia Civil
- Carrer la Mar 129, 03590 Altea
965 84 05 25 · emergency 062Show on the map - Civil protection
- Agrupació de Voluntaris
Carrer la Mar 91, 03590 Altea
965 84 41 73Show on the map - Emergency portal
- 112cv.gva.es
Opening hours
| Period | Public opening |
|---|---|
| Local police | emergency line 092 at any time |
| Guardia Civil | staffed around the clock |
| Civil protection, operations | at events and during alerts |
For reports and enquiries at the counter, mornings are quietest. Emergency numbers apply at all times.
Opening hours change. Please check before going: altea.es
Departments and contacts
- Local policeMunicipal force: traffic, public order, noise, accidents in town
- Guardia CivilNational force: criminal complaints, burglary, rural areas, roads outside town
- Civil protectionVolunteers: event cover, beaches, storms, fire prevention
- National policeImmigration and identity documents — station in Benidorm
Whom to call, and when
- Danger to life, fire, accidentAlways 112. According to 112 CV, the control room also takes calls in English, French and German and dispatches what is needed.
- Noise, parking, a dispute in townLocal police on 092 — quickest on the scene and responsible within the municipality.
- Burglary, theft, fraudGuardia Civil on 062. Insurers usually require the denuncia, the formal report; the Guardia Civil advises making it as soon as possible — in person by appointment, or online for simple cases.
- Storms, wind, fire riskWarnings come through the regional emergency portal. Civil protection can assist with evacuation and closures.
- Lost documentsReport to the Guardia Civil or the national police, then go to the consulate or the national police station.
What is handled here
- Local police — traffic, parking, public order, night-time noise, accident reports
- Local police — cover for processions, markets and fireworks
- Guardia Civil — reports of all kinds, burglary, fraud, coastal and rural areas
- Guardia Civil — traffic on the N-332 and the AP-7
- Civil protection — first aid and cover at events
- Civil protection — storm and fire operations
- Civil protection — the group is voluntary; anyone interested should contact the town hall
What to bring
- To make a report: passport or identity card and NIE
- For theft: a list of items, with serial numbers and receipts where possible
- For road accidents: licence, vehicle documents, insurance
- If a card is lost: the bank’s confirmation that it has been blocked
- Keep a copy of the report — your insurer will ask for it
The documents required change with the rules. Current list: altea.es
Good to know
112 is the only number you have to know by heart. It is free from any phone (Royal Decree 903/1997), and the regional control room also takes calls in English, French and German (according to 112 CV).
Simple cases can be reported online: with the Guardia Civil through its Sede Electrónica, using an electronic signature and with no follow-up signature needed; with the national police (Oficina Virtual de Denuncias), followed by signing at a police station — ask there about the deadline.
Civil protection here means the municipality’s Agrupació de Voluntaris. It replaces neither the police nor the ambulance service, but it is the most visible part of emergency cover at fiestas, on the beaches and during storms.
Frequently asked questions
092 or 112 — which is right?
For danger to life or health, always 112. 092 goes straight to the local police and is quicker for municipal matters.
Will they speak English on the phone?
On 112, yes — according to 112 CV the control room also takes calls in English, French and German. On the local numbers it is not reliable.
I need a report for my insurance.
The Guardia Civil or the national police take it. Take a copy away with you; requesting one later takes time.
Can I volunteer with civil protection?
It is voluntary work; anyone interested should contact the town hall.
Map
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Related pages
- Other offices — health centre and hospital
- Immigration office — documents and residence
- Environment — noise and fire prevention
Addresses and numbers compiled October 2026. The emergency numbers 112, 092 and 062 are national and do not change. Sources: guardiacivil.es, boe.es. Phone numbers without an official source reflect the position in October 2026; please check before calling.