Immigration office

Contact

Address: Oficina de Extranjería
Carrer Sant Isidre Llaurador 1
03590 Altea (Alicante)Show on the map
Telephone: +34 965 01 92 60
Appointments: Cita previa
Procedures and forms: inclusion.gob.es
Police station: Policía Nacional
C/ Apolo XI 36, 03501 Benidorm
+34 966 83 19 30
Provincial office: C/ Ebanistería 4–6, Polígono Babel
03071 Alicante
+34 965 01 93 93

Opening hours

Period	Public opening
Altea, Monday to Friday	9:00 – 14:00
Saturdays, Sundays, public holidays	closed
Benidorm police station, Monday to Friday	9:00 – 14:00

Some matters are dealt with in Altea without an appointment, others are not. Check before you travel.

Opening hours change. Please check before going: Cita previa

Departments and contacts

Oficina de Extranjería d’AlteaResidence and work authorisations, renewals, return permits, reports
Benidorm police stationNIE, TIE with fingerprints, EU registration certificate
Alicante provincial officeComplex files, asylum, travel documents

How to tell where to go

Identify the matterThe division is simple: the authorisation — the permission itself — is decided at the immigration office; the document — the card, the fingerprints, the number — at the police station.
Check whether you need an appointmentSome matters in Altea are handled without one. For the police station an appointment is always required.
Assemble the documentsThe current list is in the ministry’s information sheets, which change with every reform. Original and copy, always.
Pay the feeForm 790 with the code for your particular procedure, at a bank, and keep the stamped receipt.
AttendWith everything on paper. If a copy is missing the appointment usually ends without anything being processed.

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What is handled here

In Altea: residence and work authorisations, initial and renewal
In Altea: family reunification and long-term residence
In Altea: return permits, reports on roots and on nationality
In Altea: residence cards for family members of EU citizens
In Benidorm: the NIE, the foreigner identification number
In Benidorm: the green EU registration certificate
In Benidorm: the TIE card, issued with fingerprints
In Benidorm: criminal complaints and police matters, around the clock

What to bring

Valid passport, original and copy
The EX form for your particular procedure
Form 790 with the bank’s payment receipt
Registration certificate from Altea
Health insurance and proof of means, depending on the case
Passport photographs in the Spanish format for the TIE

The documents required change with the rules. Current list: inclusion.gob.es

Good to know

The office in Altea belongs to the state, not the municipality. It sits in the town but is not part of the town hall: registration and municipal certificates are still obtained there.

Business is conducted in Spanish. If your Spanish is uncertain, bring someone with you or have your documents checked beforehand — service in another language is not guaranteed.

The 2024 reform of the immigration regulations changed several procedures. The ministry’s information sheets are the only reliable guide to what is required today.

Frequently asked questions

So for the NIE, Altea or Benidorm?

Benidorm police station: the NIE is assigned by the police. Altea decides authorisations; it does not issue numbers and cards.

Does the Altea office only serve Altea residents?

No. It is the competent immigration office for a group of municipalities in the north of the province. Which ones exactly is worth confirming on the portal, as the allocation has changed several times.

Can I go without an appointment?

For some matters in Altea, yes. For the police station, never. What is handled without an appointment changes; check first.

How long does a decision take?

It depends on the procedure and the workload. You can check the status online with the file number and a digital certificate.

Map

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Town hall — registration, which usually comes first
Digital certificate — to check your file online
Other offices — consulate, social security, court

Address, telephone and opening hours of the Oficina de Extranjería d’Altea checked August 2026. Competences and documents change frequently — always check the information sheets before you go.