Immigration office

Closed blue roller grille of an office in a pale stone façade. Above it the signs “Administración General del Estado – Subdelegación del Gobierno en Alicante” with the Spanish coat of arms and “Oficina de Extranjeros”; smaller plaques on the right. — The Oficina de Extranjería in Altea, a branch of the Subdelegación del Gobierno Open Street View →Photo: Axel Voigts

Contact

Address: Oficina de Extranjería
Carrer Sant Isidre Llaurador 1
03590 Altea (Alicante)Show on the map
Telephone: +34 965 01 92 60
Appointments: Cita previa
Procedures and forms: inclusion.gob.es
Police station: Policía Nacional
C/ Apolo XI, 36
03501 Benidorm
+34 966 83 19 30 Show on the map
Provincial office: C/ Ebanistería 4–6, Polígono Babel
03071 Alicante
+34 965 01 93 93 Show on the map

Opening hours

Period	Public opening
Altea	usually mornings; current hours on the Subdelegación portal
Saturdays, Sundays, public holidays	closed
Benidorm police station	by appointment only (cita previa)

In our experience some matters are dealt with in Altea without an appointment, others are not. Check before you travel.

Opening hours change. Please check before going: Cita previa

Departments and contacts

Oficina de Extranjería d’AlteaResidence and work authorisations, renewals, return permits, reports
Benidorm police stationNIE, TIE with fingerprints, EU registration certificate
Alicante provincial officeComplex files, asylum, travel documents

How to tell where to go

Identify the matterThe division is simple: the authorisation — the permission itself — is decided at the immigration office; the document — the card, the fingerprints, the number — at the police station.
Check whether you need an appointmentIn our experience some matters in Altea are handled without one. For the police station an appointment is always required.
Assemble the documentsThe current list is in the ministry’s information sheets, which change with every reform. Original and copy, always.
Pay the feeForm 790 with the code for your particular procedure, at a bank, and keep the stamped receipt.
AttendWith everything on paper. If a copy is missing the appointment usually ends without anything being processed.

What is handled here

Oficina de Extranjería: residence and work authorisations, initial and renewal
Oficina de Extranjería: family reunification and long-term residence
Oficina de Extranjería: return permits, arraigo (settlement) reports and nationality reports
Oficina de Extranjería: residence cards for family members of EU citizens
Policía Nacional: the NIE, the foreigner identification number
Policía Nacional: the green EU registration certificate
Policía Nacional: the TIE card, issued with fingerprints
Policía Nacional: criminal complaints — the station’s Oficina de Denuncias, online at denuncias.policia.es

What to bring

Valid passport, original and copy
The EX form for your particular procedure
Form 790 with the bank’s payment receipt
Registration certificate (empadronamiento) — for the TIE only if your address has changed, no older than three months; for other procedures depending on the case
Health insurance and proof of means, depending on the case
For the TIE: a recent colour photograph, white background, passport size (tamaño carné)

The documents required change with the rules. Current list: inclusion.gob.es

Good to know

The office in Altea belongs to the state, not the municipality. It sits in the town but is not part of the town hall: registration and municipal certificates are still obtained at the town hall.

Business is conducted in Spanish. If your Spanish is uncertain, bring someone with you or have your documents checked beforehand — service in another language is not guaranteed.

The 2024 reform of the immigration regulations changed several procedures. What is required today is set by the ministry’s information sheets (hojas informativas) on inclusion.gob.es.

Frequently asked questions

So for the NIE, Altea or Benidorm?

Usually Benidorm police station: the NIE is assigned by the police (Dirección General de la Policía). It can also be applied for at the Oficina de Extranjería, for example in Alicante (form EX-15, fee: form 790, code 012). Altea deals mainly with authorisations.

Does the Altea office only serve Altea residents?

No. It is the competent immigration office for several surrounding municipalities. Which ones is shown on the portal of the Subdelegación del Gobierno (mptmd.gob.es).

Can I go without an appointment?

In our experience, for some matters in Altea, yes. For the police station, never. What is handled without an appointment changes; check first.

How long does a decision take?

It depends on the procedure and the workload. You can check the status with your NIE or file number online, by SMS to 651 714 610 or by telephone (sede.administracionespublicas.gob.es) — not for EU-citizen files.

Map

Map from Google Maps

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Town hall — registration, which usually comes first
Digital certificate — for applications through the sede electrónica
Other offices — consulate, social security, court

Procedures, fees and documents checked October 2026 against interior.gob.es and boe.es; for the address, telephone and opening hours of the Oficina de Extranjería d’Altea the portal of the Subdelegación del Gobierno is authoritative (mptmd.gob.es). Competences and documents change frequently — always check the information sheets before you go. Phone numbers without an official source reflect the position in October 2026; please check before calling.