Police and emergency services

Contact

Emergencies, everything: 112 — around the clock, multilingualShow on the map
Local police: Carrer Calitx 13, 03590 Altea
965 84 55 11 · emergency 092
Guardia Civil: Carrer la Mar 129, 03590 Altea
965 84 05 25 · emergency 062
Civil protection: Agrupació de Voluntaris
Carrer la Mar 91, 03590 Altea
965 84 41 73
Emergency portal: 112cv.gva.es

Opening hours

Period	Public opening
Local police	staffed around the clock
Guardia Civil	staffed around the clock
Civil protection, office	Thursday evenings
Civil protection, operations	at events and during alerts

For reports and enquiries at the counter, mornings are quietest. Emergency numbers apply at all times.

Opening hours change. Please check before going: altea.es

Departments and contacts

Local policeMunicipal force: traffic, public order, noise, accidents in town
Guardia CivilNational force: criminal complaints, burglary, rural areas, roads outside town
Civil protectionVolunteers: event cover, beaches, storms, fire prevention
National policeImmigration and identity documents — station in Benidorm

Whom to call, and when

Danger to life, fire, accidentAlways 112. The control room takes calls in Spanish, Valencian, English, French and German and dispatches what is needed.
Noise, parking, a dispute in townLocal police on 092 — quickest on the scene and responsible within the municipality.
Burglary, theft, fraudGuardia Civil on 062. For an insurance claim you need the denuncia, the formal report; it can also be made later.
Storms, wind, fire riskWarnings come through the regional emergency portal. Civil protection assists with evacuation and closures.
Lost documentsReport to the local police or Guardia Civil, then go to the consulate or the national police station.

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What is handled here

Local police — traffic, parking, public order, night-time noise, accident reports
Local police — cover for processions, markets and fireworks
Guardia Civil — reports of all kinds, burglary, fraud, coastal and rural areas
Guardia Civil — traffic on the N-332 and the AP-7
Civil protection — first aid and cover at events
Civil protection — beach patrols in summer, storm and fire operations
Civil protection — the group is voluntary and welcomes new members

What to bring

To make a report: passport or identity card and NIE
For theft: a list of items, with serial numbers and receipts where possible
For road accidents: licence, vehicle documents, insurance
If a card is lost: the bank’s confirmation that it has been blocked
Keep a copy of the report — your insurer will ask for it

The documents required change with the rules. Current list: altea.es

Good to know

112 is the only number you have to know by heart. It works from any phone, without credit and without a SIM card, and the regional control room operates in several languages, English among them.

For simple cases a report can be started online with the national police, but it must then be signed in person within a few days. Without the signature the denuncia has no effect.

Civil protection is not an authority but a municipal volunteer group. It replaces neither the police nor the ambulance service, but it is the most visible part of emergency cover at fiestas, on the beaches and during storms.

Frequently asked questions

092 or 112 — which is right?

For danger to life or health, always 112. 092 goes straight to the local police and is quicker for municipal matters.

Will they speak English on the phone?

On 112, yes — the regional control room is multilingual. On the local numbers it is not reliable.

I need a report for my insurance.

The Guardia Civil or the national police take it. Take a copy away with you; requesting one later takes time.

Can I volunteer with civil protection?

Yes, the group takes new volunteers. Contact them through the office or the town hall.

Map

Map from Google Maps

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Other offices — health centre and hospital
Immigration office — documents and residence
Environment — noise and fire prevention

Addresses and numbers checked August 2026. The emergency numbers 112, 092 and 062 are national and do not change.